Find answers to the most common questions about trading, accounts, and our platform. Our FAQs are designed to provide simple, clear guidance so you can trade with clarity and control. Browse the categories below to find helpful answers.
Setting up a live account is fast and easy. The process typically takes less than a minute.
You need to provide a recent utility bill (water or electricity) or a bank statement dated within the last six months. Online statements and mobile phone bills are not accepted.
Leverage can be updated via your Client Portal. Simply select the account you wish to update and follow the prompts to adjust the leverage. Make sure there are no open positions before making changes.
You can open an additional account through your Client Portal. Simply follow the steps to register a new account and select your preferred account type, base currency, and leverage.
You can fund your account through the Client Portal, where deposits and withdrawals are managed automatically for your convenience. The portal also provides a complete list of available payment options.
You can transfer funds between your own accounts via the Client Portal. Simply choose the source and destination accounts, enter the amount, and submit. Ensure the account you’re transferring from has sufficient balance.
Deposits are made through the Client Portal. Processing times vary depending on the method used. Some transfers may take up to 24 hours, while bank wire transfers can take a few business days.
FXLibra does not apply any fees for deposits. However, your bank or payment provider may charge their own fees depending on the method you use.
If you received a deposit bonus, part of it may be deducted proportionally when you make a withdrawal. This ensures your bonus allocation is correctly applied relative to the funds you are withdrawing.
You can withdraw your profits through the Client Portal. Your initial deposit is usually returned via the original payment method, with any remaining profit sent to your bank account.
FXLibra offers Negative Balance Protection, meaning any negative balances are fully covered by the company.
Trading runs 24 hours a day, from 00:00 Monday to 24:00 Friday (server time GMT+2, or GMT+3 during daylight saving).
This message appears if you send a new instruction before the previous one is completed. It can happen from multiple clicks or an overly active Expert Advisor.
Re-quotes occur during high market volatility when prices change rapidly. You can accept the new price or cancel the trade. Slow internet can also cause re-quotes, showing outdated prices.
If you set a Take Profit on a losing long position, it may act as a stop loss, closing the position at a loss. Take Profit is placed above the current market price, so it will not prevent existing losses.
Pending orders are deleted if your free margin (Equity – Used Margin) is insufficient to cover the required margin for the order.
Once an instant order reaches our trading server, it may not be possible to cancel. Your platform will warn: “Closing this window does not guarantee cancellation.”
Sell positions close at the Ask price, not the Bid price shown on the chart. Add the spread to the chart price to find the actual Ask price.
We use fractional pip pricing to benefit our clients. A 17-pip display is actually a 1.7 pip spread due to 5-decimal pricing.
Swap charges on Wednesdays are triple the regular rate to account for the weekend.
Simply log in to your Client Portal and launch WebTrader. You will first need a WebTrader account though. You can then start trading immediately without installation or additional setup.
Yes, WebTrader is fully browser-based and works on smartphones, tablets, and desktops for flexible trading on the go.
